This Privacy Policy explains how Charis Digital LLC ("we", "us") collects, uses and shares information when you use the Dog Life OS website at doglifeos.com and the Dog Life OS mobile app (together, the "Services").
1. Information we collect
Information you provide. Account details (such as name and email), your dogs' profiles (name, breed, age, photos) and health information you choose to add (records, vaccines, medications, allergies, symptoms, logs, documents and photos), and messages you send us.
Information from features you choose to use.
- Location. Precise location when you use walk tracking. We use it only for that feature. Walks keep tracking in the background only while a walk you started is in progress.
- Camera and photos. Photos you take or choose, for example of food labels, stool samples for the GI tracker, documents, or your dog. We access the camera or your photo library only when you use one of these features.
- Community content. When community features are available: posts, comments, photos and your display name when you use the community feed, along with the general area needed to show posts to people nearby.
- Caregivers. Names and email addresses of people you invite to help care for your dog. If you are invited as a sitter or walker, the walks, meals, medication doses and potty logs you record for that family's dog are shared with the family. When anyone in a family walks a family dog, their location is shared live with the dog's owners and family members only during that walk (3 hours at most) and stops when the walk ends; the route is deleted shortly after the walk, and only its distance and time are kept.
- Notifications. A device token so we can send the reminders and alerts you turn on.
You can turn off location, camera, photo and notification access at any time in your device settings. Features that need them will stop working until you turn access back on.
Where your data is stored. Your dogs' information is kept on your device. When you use share links, write-back codes, a partner clinic or family sharing, the information needed for that feature is stored encrypted on our servers (Amazon Web Services, United States) so the people and phones you chose can see it. Share links and codes are deleted automatically after they expire, live walk routes shortly after the walk ends; a family's shared copy is deleted when the family ends, and your share links, codes, partner clinic connections and family memberships are deleted when you delete your account.
Information collected automatically. When you use the app: device type, operating system, app version, crash and performance data, and basic usage events. When you visit the website: standard server logs recorded by our hosting provider (IP address, browser type, pages requested, date and time).
Information from partners. If you use an affiliate link, the partner may tell us that a referral occurred so we can be credited. We do not receive your insurance, medical or payment details from them.
2. How we use information
- To provide, maintain and improve the Services and their features, including reminders and insights.
- To generate AI-powered results you request, such as symptom correlations, food label checks and photo analysis.
- To power location features such as walk tracking.
- When community features are available, to run the community feed, including reviewing reported content and enforcing our rules.
- To communicate with you, including service messages and, if you ask, launch news.
- To keep the Services secure, prevent abuse and comply with law.
3. AI features
When you use an AI feature, the content needed for that request (for example, a photo or logged symptoms) may be processed by a third-party AI service provider acting on our behalf, only to return your result. AI output is informational and may be inaccurate; it is not veterinary advice.
4. How we share information
- Service providers that host, secure and operate the Services (for example, cloud hosting, email delivery, crash reporting and AI processing), under obligations to protect your data.
- People you choose. When you share your dog's QR chart or a groomer or daycare pass, anyone with that link can view the shared information until it expires (24 hours, or 7 days for a link you email) or you turn it off. A temporary write-back code also lets that person (for example your vet, groomer or daycare) view the chart and send notes (and, for vets, prescriptions and lab results) to your dog's chart until the code expires (24 hours) or you end it. If you add a partner clinic with its clinic code, that clinic's team can see your dog's vet chart (kept up to date while you use the app), your account email, and can send visit notes, vaccines, prescriptions, lab results and recheck dates to your app, until you or the clinic remove it. On the Family plan, owners and family members you invite can see your dogs' profiles and records; caregivers (such as a sitter or walker) see only the care information needed to look after your dog.
- Other users. When community features are available, your posts, comments and display name are visible to other users nearby. When you share a Lost Dog flyer, the photo, description and contact details on it go to whoever you send it to.
- App stores. Purchases are processed by Apple or Google; we do not receive your full payment card details.
- Legal and safety reasons, or as part of a merger, acquisition or sale of assets, with notice to you.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We never share your dog's health data with insurers or other partners unless you direct us to.
5. Retention
We keep information for as long as your account is active or as needed to provide the Services. When you delete your account, we delete or de-identify your information within 30 days, except where we must keep it longer by law. Content removed for breaking our rules may be kept for a limited time to handle reports, appeals or legal requests.
6. Security
We use industry-standard safeguards, including encryption in transit and at rest and access controls. No system is perfectly secure, so please use a strong, unique password.
7. Your choices and rights
You can access, correct, export or delete your information in the app or by emailing hello@doglifeos.com. Depending on where you live (for example, California, other U.S. states, the EEA or the UK), you may also have rights to know, to object to or restrict processing, to withdraw consent, and to appeal our decision. We will not discriminate against you for exercising your rights, and we respond within the time the law requires.
8. Children
The Services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.
9. International users
We are based in the United States, and your information is processed in the United States.
10. Changes
We may update this policy. If changes are significant, we will notify you in the app or by email before they take effect.
11. Contact
Charis Digital LLC
2269 Lyell Avenue, Suite 103 #1067, Rochester, NY 14606
hello@doglifeos.com